Articles on: eLearn Portal Access

Resetting password and unlock account

Resetting and Changing Password

In some cases, you might forget your login password. Therefore, you are unable to log in to the portal successfully.

Please reset your password at this link https://aka.ms/sspr

Enter your student email address and provided captcha code.

Choose "I forgot my password". Then, click Next.

Choose your preferred verification method. You can verify with your phone number, Microsoft authenticator or personal email adress

Enter your new password, then click the “Finish” button.

Password Criteria

Contains uppercase, lowercase, number and symbol
Does not contain any part of your name
Cannot be identical to your previous password

If you’re having trouble following the steps above, please contact the IT Helpdesk for further assistance.

IT department can be contacted at;

Email: helpdesk@imu.edu.my

DID: +603-27317318 or Ext 7777

After you have reset your password, but you still unable to login, please contact IT department to check on your account status. You can contact IT helpdesk at:

Email: helpdesk@imu.edu.my

DID: +603-27317318 or Ext 7777

Unlocking Account

If you found that your account has been locked due to multiple trials of login, please contact IT department to unlock your account. You can contact IT helpdesk at:

Email: helpdesk@imu.edu.my

DID: +603-27317318 or Ext 7777

Updated on: 29/04/2026

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