My uploaded i-Lecture cannot be opened, played, or shows a broken link. What should I do?
If the i-Lecture you uploaded cannot be opened, does not play, or displays a broken link, try the following:
- Access the i-Lecture from Moodle.
- Ensure you are launching the i-Lecture from the Moodle course page, not from your local computer.
- Verify the launch file.
- Ensure the correct launch file is used based on the publishing format.
Publishing Format | Launch File |
|---|---|
Tin Can (xAPI) – Storyline |
|
Presenter 360 |
|
Quizmaker 360 |
|
Engage 360 |
|
SCORM 1.2 |
|
SCORM 2004 |
|
AICC |
|
- Use a supported browser.
- We recommend Google Chrome or Mozilla Firefox.
- Clear your browser cache and try again.
- If applicable, check Java requirements.
- Articulate content does not require Java, but your LMS may.
- For legacy Flash-based i-Lectures only, ensure your operating system is up to date. (Modern browsers no longer support Adobe Flash.)
If the problem persists, please contact the eLearning Team for further assistance.
Updated on: 15/07/2026
Thank you!