I cannot open, play, or access an i-Lecture. What should I do?
If your i-Lecture does not open, play, or displays a broken link, try the following:
- Use a supported browser.
- We recommend Google Chrome or Mozilla Firefox.
- Avoid using Microsoft Edge if you experience playback issues.
- Clear your browser cache, then close and reopen your browser.
If you’re not sure how to delete the cache, click a browser below to learn how:
Internet Explorer
Microsoft Edge
Google Chrome
Firefox
- If you are using a mobile device or tablet, try opening the i-Lecture using Chrome or Safari and ensure you have a stable internet connection.
- For older Flash-based i-Lectures (legacy content only), ensure your operating system is up to date.
- If the i-Lecture link appears broken:
- Refresh the Moodle page.
- Access the i-Lecture directly from your Moodle course instead of using a saved bookmark or old link.
If the issue continues, please contact your course coordinator or the eLearning Team for assistance.
Updated on: 15/07/2026
Thank you!