Articles on: Articulate 360

What should I do if I cannot sign in to Articulate 360?

If you cannot sign in to Articulate 360, try the following steps:


Basic checks:

  • Ensure you are using the correct IMU email and password
  • If you forget your password for Articulate 360, you can reset it using the password reset option.
  • Check your internet connection
  • Restart the Articulate 360 Desktop App and try again


  • Make sure your license request has been approved and a seat has been allocated by the eLearning Department
  • Check your email for an invitation email from Articulate/IMU
  • Click the invitation link to activate your account


If the issue still persists:

  • Clear cache or sign out and sign back in
  • Try logging in from a different browser
  • Contact the eLearning via e-ticketing with your error details and screenshot

Updated on: 10/06/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!