Student Guide: Issues After Changing Course/Program of Study

If you have recently changed your course or program of study and your information in the learning portal is still showing the previous program, you may experience the following issues:

• Seeing modules and activities from your old program
• Unable to access modules from your new program
• Unable to submit assignments or complete assessments
• Your cohort information still displays the old program details

1. This issue usually happens because the updated program information has not yet been communicated to the eLearning Department.
2. The Academic Services Department manages all official student program records and is responsible for providing updates or amendments to the eLearning Department.

1. Please contact the Academic Services Department via the One Stop Centre (OSC Helpdesk) and request that they notify the eLearning Department regarding your program change.
2. Once the eLearning Department receives the official verification, your information will be updated in the eLearn Portal, including:

• Program/Course details
• Cohort information
• Module access and activities

3. After the update is completed, you should be able to access your new modules and continue your learning activities normally.

Updated on: 13/05/2026