Unable to login to eLearn portal

There are several causes that made your unable to login to eLearn portal.


Not clicking the "Login with IMU Email" button

Please go to this link of guides to login correctly to the eLearn portal https://imuelearninghelpdesk.crisp.help/en/article/how-to-login-to-elearn-portal-zxl1sa/

Your password has expired

Please reset your password. If your are having issue to reset, please contact IT helpdesk at:

Email: helpdesk@imu.edu.my

DID: +603-27317318

Ext: 7777

Your account has been locked

Due to multiple trials of login, your IMU account has been locked. To unlock, please contact IT helpdesk at:

Email: helpdesk@imu.edu.my

DID: +603-27317318

Ext: 7777

Your account has been deactivated

To re-activate your IMU account , please contact IT helpdesk at:

Email: helpdesk@imu.edu.my

DID: +603-27317318

Ext: 7777

Error message of "SAML2 exception: Responder"

This error happen due to user authentication failed to direct and connect to the portal. Please contact elearning helpdesk through Chatbot to fix the issue. Please attach together with the error message (copy/paste or screenshot).

Updated on: 07/01/2021