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# Why can’t I access or view my mentee’s ePortfolio?

There are several reasons why you may be unable to access your mentee’s ePortfolio in the MAHARA portal. Please review the common issues and solutions below.


## 🔍 **Possible Reasons & Solutions**

### **1. You are opening the ePortfolio incorrectly**
This usually happens when mentees submit their ePortfolio via the **eLearn portal submission link**.

✅ **Correct way to access the ePortfolio:**
1. Log in to the **eLearn portal**.
2. Open a **new browser tab/window** and log in to the **MAHARA portal**. ⚠️ Keep this MAHARA session open throughout the grading process.
3. Return to the **eLearn portal** and go to the **ePortfolio submission** section.
4. Locate your mentee’s submission.
5. **Copy the submitted link**.
6. Open a **new tab**, paste the link, and press **Enter**.
7. You should now be able to view the ePortfolio.
❗ If you still see **“Access Denied”**, proceed to check the other possible issues below.
📘 You may also refer to: **“**[How to grade or access my mentee ePortfolio?](https://imuelearningsupport.crisp.help/en/article/how-do-i-leave-comment-and-feedback-to-my-mentee-eportfolio-139fiit/)**”**


### **2. The mentee has not shared their ePortfolio with you**
You will not be able to access the ePortfolio if sharing permissions are not set.
✅ **Solution:**
* Ask your mentee to verify that the ePortfolio has been **shared with you correctly**.
* Refer them to: **“**[How to share my ePortfolio with my mentor](https://imuelearningsupport.crisp.help/en/article/how-do-i-share-my-portfolio-pages-or-collections-with-my-mentor-in-mahara-rvoq0l/)**?”**


### **3. The mentee submitted the wrong ePortfolio link**
An incorrect or incomplete link will prevent access.
✅ **Solution:**
* Ask your mentee to **double-check and resubmit the correct link**.
* Refer them to: **“**[How to submit my ePortfolio link](https://imuelearningsupport.crisp.help/en/article/how-do-i-submit-my-eportfolio-link-mahara-mmr3j5/)**”**


### **4. Access duration has been restricted**
The ePortfolio may only be accessible within a limited time frame.
✅ **Solution:**
* Ask your mentee to **review their access settings** and
* **Remove or disable any time restrictions**