> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://imuelearningsupport.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What should I do if I cannot sign in to Articulate 360?

If you cannot sign in to Articulate 360, try the following steps:

### Basic checks:
* Ensure you are using the correct IMU email and password
* If you forget your password for Articulate 360, you can reset it using the password reset option.
* Check your internet connection
* Restart the **Articulate 360 Desktop App** and try again

### Account-related checks:
* Make sure your license request has been approved and a seat has been allocated by the eLearning Department
* Check your email for an **invitation email** from Articulate/IMU
* Click the invitation link to activate your account

### If the issue still persists:
* Clear cache or sign out and sign back in
* Try logging in from a different browser
* Contact the eLearning via e-ticketing with your error details and screenshot