> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://imuelearningsupport.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Unable to login to eLearn portal

There are several causes that made your unable to login to eLearn portal.


1. **Not clicking the "Login with IMU Email" button**

Please go to this link of guides to login correctly to the eLearn portal https://imuelearninghelpdesk.crisp.help/en/article/how-to-login-to-elearn-portal-zxl1sa/

2. **Your password has expired**

Please reset your password. If your are having issue to reset, please contact IT helpdesk at:
###### Email: helpdesk@imu.edu.my
###### DID: +603-27317318
###### Ext: 7777

3. **Your account has been locked**

Due to multiple trials of login, your IMU account has been locked. To unlock, please contact IT helpdesk at:
###### Email: helpdesk@imu.edu.my
###### DID: +603-27317318
###### Ext: 7777

4. **Your account has been deactivated**

To re-activate your IMU account , please contact IT helpdesk at:
###### Email: helpdesk@imu.edu.my
###### DID: +603-27317318
###### Ext: 7777

5. Error message of "SAML2 exception: Responder"

This error happen due to user authentication failed to direct and connect to the portal. Please contact elearning helpdesk through Chatbot to fix the issue. Please attach together with the error message (copy/paste or screenshot).