> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://imuelearningsupport.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Lecturer: Unable to Access Module

### Lecturer Unable to Access Module

If you are unable to access your teaching and learning module, please submit a ticket via the [eTicketing system](https://elearnzone.imu.edu.my/eticketing/open.php) by selecting the help topic “eLearning Portal Access.”

When submitting the request, please ensure that you:
* Fill in the form correctly
* Provide the module name or module link that you want to access

Your request will be processed by the eLearning Helpdesk, and access is usually granted within 1–2 hours. Once you receive a confirmation reply, you may try accessing the module again.


|| Need Urgent Access?

For urgent cases, you may contact the Helpdesk directly through the Chat Messenger available in the portal. The Helpdesk team will assist you as soon as possible.