> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://imuelearningsupport.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I received an error while uploading an i-Lecture to the Moodle portal. What should I do?

If you encounter an error while uploading an i-Lecture to Moodle, check the following:

### **1. Ensure the i-Lecture is published for LMS**
Before uploading, make sure the i-Lecture has been published using the correct **LMS publishing settings** in Articulate.

### **2. Use a supported e-learning standard**
When publishing the i-Lecture, select a format supported by Moodle:
* **SCORM 2004**
* **SCORM 1.2** (Recommended if required by Moodle)
* **xAPI (Tin Can API)**
* **AICC**

### **3. Upload the correct ZIP package**
Ensure you upload the **published ZIP file** generated by Articulate.
Please ensure that:
✅ The ZIP file contains the published course files.
❌ Do not extract the ZIP file before uploading.
❌ Do not upload the folder containing the ZIP file.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/8/0/7/380738c02591e400/image_1w0l41v.png)

### **4. Check the file size**
If the upload fails:
* Confirm that the file size does not exceed the Moodle upload limit.
* If the file is too large, contact the eLearning Team for assistance.

### **5. Try publishing and uploading again**
Re-publish the i-Lecture, create a new ZIP package, and upload it again to Moodle.

If the issue persists after completing the above steps, please contact the **eLearning Team** for further assistance.