> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://imuelearningsupport.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# ETicketing System

Please raise a ticket if you have any other requests related to eLearning in the Teaching and Learning activity.

You can create the eTicket in the eLearning [Eticketing System](https://elearnzone.imu.edu.my/eticketing/open.php)

[![](https://storage.crisp.chat/users/helpdesk/website/380738c02591e400/eticket-logo_18zml3i.png)](https://elearnzone.imu.edu.my/eticketing/open.php)

The eLearning Helpdesk will get back to you within 3 working days/hours, excluding public holidays.

In order to streamline support requests and better serve you, every support request is assigned a unique ticket number, which you can use to track the progress and responses online. 
A valid email address is required to submit a ticket.


|| Standard e-Learning Office opening hours are as follows:
* Mondays to Fridays 8.30 a.m. to 5.30 p.m.
* Saturdays, Sundays, and Public Holidays are closed.